Privacy policy

Here is the English translation of the Privacy Policy for CANDiDé. I have formatted it to be clear and professional, maintaining the legal structure of the original text.

Privacy Policy

CANDiDé operates this store and website, including all related information, content, features, tools, products, and services, intended to provide you (the customer) with a complete shopping experience (collectively referred to as the "Services"). CANDiDé is powered by Shopify, which enables us to provide these Services to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transactions through the Services, or otherwise contact us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern matters regarding the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge the collection, use, and disclosure of your information as described in this Privacy Policy.

1. Personal Information We Collect or Process

When we use the term "Personal Information," we mean information that identifies you or can be reasonably linked to you or another individual. Personal information does not include information that is collected anonymously or has been de-identified (data that cannot identify you or be reasonably linked to you).

Depending on how you interact with the Services, your place of residence, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including content inferred from such information:

Contact Details: Includes your name, address, billing address, shipping address, phone number, and email address.
Financial Information: Includes credit card, debit card, and financial account numbers, payment card info, transaction details, payment methods, payment confirmations, and other payment details.
Account Information: Includes your username, password, security questions, preferences, and account settings.
Transaction Information: Includes items you viewed, placed in your cart, added to a wishlist, purchased, returned, exchanged, or canceled, as well as your transaction history.
Customer Support Communications: Includes information you provide when communicating with us, such as inquiries submitted to customer support.
Device Information: Includes information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage Information: Includes information about how you interact with the Services, such as the manner and time you browse or interact with the Services.

2. Sources of Personal Information

We may collect personal information from the following sources:

Directly from You: Including when you create an account, visit or use the Services, contact us, or otherwise provide your personal information.
Automatically via the Services: Including information obtained from your device when you use our products or services or visit our website, as well as through Cookies or similar technologies.
From Our Service Providers: Including when we commission them to provide specific technologies or to collect or process your personal information on our behalf.
From Our Partners or Other Third Parties.

3. How We Use Your Personal Information

Depending on your interactions with us or the type of services used, we may use your personal information for the following purposes:

Providing, Customizing, and Improving the Services: We use your info to provide the Services, including fulfilling contracts; processing payments; completing orders; remembering preferences; sending account-related notifications; processing transactions; managing accounts; arranging shipping; assisting with returns/exchanges; enabling reviews; and creating personalized shopping experiences (e.g., product recommendations).
Marketing and Advertising: We use your info for marketing and promotional purposes, such as sending marketing messages via email, SMS, or mail, and displaying online ads for products or services on our site or other websites based on your activity.
Security and Fraud Prevention: We use your info to verify accounts; provide secure payment and shopping experiences; detect and investigate fraud or illegal activities; protect public safety; and ensure our services remain secure. You are responsible for keeping your account credentials safe.
Communicating with You: To provide customer support, respond to requests, and maintain our business relationship.
Legal Reasons: To comply with applicable laws, respond to legal processes (e.g., law enforcement requests), participate in litigation, or investigate potential violations of our terms or policies.

4. How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. These may include:

Sharing with Shopify, vendors, and other third parties that provide services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, and fulfillment).
Sharing with business and marketing partners to provide marketing services and advertising. We work with third-party services via Shopify to support personalized advertising.
At your direction or with your consent, such as for product shipping or using social media widgets/login integrations.
With our affiliates or other members within our corporate group.
In business transactions (e.g., mergers or bankruptcy), to comply with legal obligations (e.g., subpoenas), or to protect the rights and safety of our users or others.

5. Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information regarding your access and use of the Services to provide and improve their content. Information you submit will be transmitted to Shopify and third parties (potentially outside your country of residence). To improve our business, we use Shopify’s enhanced features, which combine data from your interactions with our store, other merchants, and Shopify. In these cases, Shopify is responsible for processing your info. For more details, visit the Shopify Consumer Privacy Policy.

6. Third-Party Websites and Links

The Services may contain links to websites operated by third parties. We are not responsible for the privacy or security of such sites. We recommend reviewing the privacy policies of any third-party site you visit.

7. Children’s Data

The Services are not intended for children. We do not knowingly collect personal information from individuals under the legal age of adulthood in your jurisdiction. Parents or guardians may contact us to request the deletion of a child's information.

8. Information Security and Retention

No security measure is perfect. We cannot guarantee "absolute security." We recommend against sending sensitive information through insecure channels. We retain your personal information for as long as necessary to maintain your account, provide services, comply with legal obligations, or resolve disputes.

9. Your Rights and Choices

Depending on where you live, you may have the following rights:

Right to Access/Know: Request to see the personal info we hold about you.
Right to Deletion: Request that we delete your personal info.
Right to Correction: Request that we correct inaccurate personal info.
Right to Portability: Request a copy of your info to transfer to a third party.
Right to Opt-out of Targeted Advertising/Sale: You may opt out of the "sale" or "sharing" of info for targeted ads. We recognize Global Privacy Control (GPC) signals. To learn more, visit https://globalprivacycontrol.org/.
Managing Communication Preferences: You can unsubscribe from promotional emails at any time via the "unsubscribe" link.

To exercise these rights, please contact us using the details below. We will not discriminate against you for exercising your rights. We may need to verify your identity before processing requests.

10. Complaints

If you have complaints about how we handle your information, please contact us. Depending on your location, you may also have the right to appeal our decision or complain to a local data protection authority.

11. International Transfers

We may transfer, store, and process your personal information outside of your country of residence. For transfers out of the EEA or UK, we rely on recognized mechanisms such as Standard Contractual Clauses (SCCs).

12. Changes to Privacy Policy

We may update this policy periodically to reflect changes in our practices or for legal/regulatory reasons. We will post the revised version and update the "Last Updated" date.