Refund policy

Here is the English translation of your Return and Refund Policy. I have formatted it to be professional, clear, and consistent with standard e-commerce language.

Return and Refund Policy

Thank you for choosing Candide. We are committed to providing the highest quality silk scarves and services. If you are not completely satisfied with your purchase, we offer a 14-day return period. Please refer to the detailed guidelines below:

I. Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it:

  • Pristine Condition: Unworn, unwashed, and unused.

  • Complete Packaging: Must include original tags, packaging boxes, and all accessories.

  • Proof of Purchase: A receipt or proof of purchase must be provided.

  • Note: Items sent back to us without first requesting a return authorization will not be accepted.

II. Return Process

  1. Contact Customer Service: Please email us at service@candide.tw to submit a return request.

  2. Receive Instructions: If your return is accepted, we will send you a return shipping label, as well as detailed instructions on how and where to send your package.

  3. Ship the Item: Follow the instructions to send the package to the designated location.

III. Damages and Issues

Please inspect your order upon reception. Contact us immediately if you notice any of the following so that we can evaluate the issue and make it right:

  • The item is defective or was damaged during transit.

  • You received the wrong item (mismatch with your order).

IV. Non-Returnable Items

Certain types of items cannot be returned:

  • Customized Products: Such as special orders or personalized/engraved items.

  • Sale Items: All items marked as "Sale" are final sale.

  • Gift Cards: We do not accept returns on sold gift cards.

  • Health and Safety Restrictions: Personal care goods (such as beauty products) and hazardous materials (flammable liquids or gases).

V. Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, please make a separate purchase for the new item. We operate on a "Return Only" model to streamline our service.

VI. European Union 14-Day Cooling-Off Period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, the item must be in its original condition, with tags and original packaging.

VII. Refunds

  • Inspection: We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not.

  • Approval: If approved, you’ll be automatically refunded on your original payment method within 10 business days.

  • Processing Time: Please remember it can take some time for your bank or credit card company to process and post the refund too.

💡 Inquiry: If more than 15 business days have passed since we’ve approved your return and you have not received your refund, please contact us at service@candide.tw.